Buy & Return Policy

Welcome to Tajalli’s Home Collection. We want your shopping experience to be as smooth and reassuring as the spaces we help you style. Please review our return and warranty policies below:

Warranty & After-Sales Support

·       All products sold by Tajalli’s Home Collection come with a manufacturer warranty.

·       Warranty claims should be made directly with the brand or company.

·       We're happy to assist you in connecting with the brand for after-sales support, but the final responsibility lies with the manufacturer.

Return Policy

We only accept returns under specific conditions to ensure fairness and product integrity.

Eligible Returns

·       The product arrived damaged or defective due to our error.

·       You notify us within 24 hours of delivery.

·       The product is unused, uninstalled, and in its original packaging.

Returns Will Not Be Accepted If:

·       The item has been used, installed, or altered.

·       The warranty card is stamped — this finalizes the purchase and activates the warranty.

·       You contact us after 24 hours of delivery.

Returns for Other Reasons

If you'd like to return an item for a reason other than damage, you may still request a return, but you'll need to cover:

·       Return shipping/transport costs

·       Delivery cost for any replacement item

How to Register a Return or Complaint

We’ve kept this simple and convenient. WhatsApp or SMS only — no calls, please. Send your message to: +92-335-4266238

Please include ALL of the following:

·       Your Full Name

·       Order Number

·       Date of Delivery

·       A brief description of the issue

·       Clear photos of the item (if damaged or defective)

Once received, our team will review your request and get in touch to guide you through the next steps.

Thank you for trusting Tajalli’s Home Collection. We’re always here to help you create a home that feels just right.